Add the items you wish to buy to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email immediately.

We accept multiple secure payment options:

• Shop Pay (Shopify Payment)
• Credit cards (Visa, Mastercard, American Express, Union Pay for Japan)
• PayPal
• Apple Pay
• Google Pay
• TWINT (Switzerland)
• Bancontact (Belgium)
• iDeal (Netherlands)

Yes. All payment data is encrypted and processed via secure payment gateways. We do not store full payment details.

Orders can be changed or cancelled as long as they have not yet been shipped. Please contact our customer support as soon as possible.

Yes, we ship worldwide from Switzerland.

Shipping costs depend on the destination, package weight, and selected delivery method. The exact cost is displayed at checkout.

• Switzerland: Flat rate of CHF 5.00
• Europe: Flat rate of CHF 10.00
• Rest of the world: Flat rate of CHF 12.00

Free shipping for order over CHF 200.00.

Switzerland: 1–3 business days

Europe: 4–7 business days

North America & Asia: 7–14 business days

Other regions: 10–21 business days

Delivery times may vary due to customs clearance, local postal services, or public holidays.

Tracking is available only for orders over CHF 100. Orders below this amount will be shipped without tracking. Once your order qualifies for tracking, you will receive an email with your tracking number.

For international orders outside Switzerland, customs duties, VAT, or import taxes may apply, depending on the regulations of your country.

US customers: Orders up to CHF 800 are exempt from import duties. Any amount above CHF 800 may be subject to local customs fees.
We recommend checking with your local customs office before ordering.

If your shipment is delayed, please check the tracking link (if available). For lost or damaged packages, contact our customer support immediately. We will assist in filing a claim with the carrier.

Returns are only possible if the item is damaged or defective. Unfortunately, we cannot accept returns for “change of mind” reasons. We therefore recommend carefully reviewing your selection before placing your order.

Please contact our customer support for further instructions. You will receive guidance on how to return the defective item. The item will either be replaced or you will receive a refund.

Once your return is received and inspected, we will issue a refund within 7 working days to your original payment method.

Yes, an exchange is possible. You must first return the received item unused and in its original packaging. Once we have inspected the item, your payment will be refunded. To receive a replacement, simply place a new order in our shop.

Email: hello@schimoniartbrushes.com

We provide support in English and German.